KDP: We Couldn't Verify Your Identity

Publishing a book yourself is difficult. Publishing a book when you’re at the mercy of a huge organisation can make self-publishing even more difficult, especially when that company uses automated systems.
In case you’re wondering what I’m on about, I’ve recently had the “joy” of trying to get through KDP’s identity verification system. This year I plan to publish a charity anthology and all royalties will go to Invest in ME. Submissions have been selected, copyediting and proofreading is ongoing, albeit behind schedule, ISBNs have been purchased, the book has a title, and a cover is in the works. The authors are incredibly talented and absolutely lovely (and patient). I honestly thought the set-up of the KDP account and eventual uploading of the book would be one of the straightforward aspects of this project. After all, I've walked authors through this.
Bloody hell, was I wrong!
Initially, all went smoothly. I set up the account, filled in my tax details, blah, blah, blah. One of the more mundane but essential jobs ticked off the list. Or so I thought.
I received an email from KDP asking me to log in and verify my identity. They say on their website that they are now asking people to do this ‘To better protect those who publish with us and buy books from Amazon . . . This is to ensure an account is genuine when using our services’. This is, of course, completely understandable and I’m more than happy to comply.
The first stumbling block was the type of ID they require. For the UK they accept a passport, driver’s licence, national ID (I’m still not actually sure what that is), and residency permit according to their help page. As a UK citizen from birth, I don’t have a residency permit or a national ID (what is that??) and as a non-driver (seriously, I’d be a liability on the roads), I don’t have a driver’s licence. I have an out-of-date passport that I haven’t renewed because it’s expensive and I’m not planning on going abroad. Anyway, I logged on to my account and clicked the dropdown box of accepted ID for the UK and was pleased to see voter ID as one of the options.
As you only have a couple of weeks to verify your identity before they terminate your account, I got in touch with KDP through their contact form and advised I would get a voter ID certificate but that it may take longer than my deadline. They agreed to extend it for me, which was helpful. As they hadn't said there would be an issue with this form of ID, I filled in the form and sent my photo off via the government website (remember that piece of information) and waited. My problem had been solved.
I was wrong again.
My voter ID certificate arrived before the deadline and I started the process of KDP’s identity verification. I initially tried it via my phone, as KDP advise, using its camera to capture an image. This didn’t work as once uploaded, the image was completely distorted and unreadable. Not an issue, as I have a printer and scanner. I scanned my document, logged into KDP on the computer and used the upload option. There, in the little box, was my ID, clear and easy to read.
And that’s when three weeks of being stuck in a KDP hellscape began.
For some reason, it jumped back to my dashboard and said my ID couldn’t be verified. No reason why, nothing. I contacted KDP via their contact form and, I have to say, received a response quickly. I was advised to try a different browser, clear my cookies and caches, and directed to help pages telling me basically the same thing and one on how to take a photo (duh!).
I did all of this. It still didn’t work. I contacted KDP again to advise them and try to find a solution. I received the same standard response.
What followed was a never-ending cycle of me doing the above, it not working, me contacting KDP via their contact form, and them telling me the same thing over and over again. And then over again some more. At various points during these numerous interactions, I told them what type of ID I was using and the country I’m in. They did at least extend my deadline again when I told them I would publish elsewhere.
By week three, I admit to being in a total state over it. I’ve been so worried about letting the authors and the charity down, and KDP have basically acted as though I am lying and the fault is with me and not their system. At one point I considered ending the entire project I was so downhearted and stressed out. (Bear in mind I have ME myself and a job on top of all this.)
The anthology authors have been wonderful. One even went on her KDP chat function to try to see if she could get an actual person rather than a robot to help and not just copy and paste a script (thank you, Gemma). Of course, they couldn’t do anything. And, of course, I never have the option of initiating a live chat whenever I log on KDP.
After telling them numerous times that I was using a UK voter ID certificate, one of the “support” team eventually said that a voter ID certificate isn’t considered a valid form of identity because it’s not issued by the government. Er, it’s an option on the UK dropdown box (and not other countries, I checked), and I had to go through the UK government website to have it issued by my local authority. I told them this. And they ignored me.
Looking on Reddit, I discovered this has been an issue for many authors. Others have reported that their passport and driver’s licence were repeatedly rejected and they were stuck in the same doom loop as me. It turns out I’m one of the lucky ones as I don’t have any books on KDP at the moment. Some of these authors have published several books and KDP have terminated their accounts because they can’t get through their flawed system. Please be aware that this is being rolled out across the board and, I as I understand it, everyone will have to go through this.
At this point in time, I’ve received an email from Amazon tech support services (not KDP customer “support”) advising that my experience has been passed on and someone will be in touch with me. I believe this is a result of me contacting two random email addresses I came across on Reddit, but I can’t be sure of that.
I have logged in today (14 July 2025) and it appears my account has been terminated. Shockingly, it states if you have books published with them, you won’t receive any outstanding royalties.
Anyway, the saga continues and I’ll update you when I have more news.









